Cancellation & Refund Policy

Last updated: August 2026

What we sell

CtrlDogma sells CtrlDogma Pro, a digital subscription that unlocks Pro problems, unlimited GitHub Sync and official track certificates on this website. There are no physical goods, and nothing is shipped.

Pricing

Pro is offered as a one-time payment for a fixed period:

  • Quarterly — ₹399 per quarter (90 days of access)
  • Yearly — ₹1299 per year (365 days of access)

All prices are in Indian Rupees (INR) and inclusive of applicable taxes. Current pricing is always shown on the Premium tab of your profile.

Delivery of service

Access is delivered immediately and digitally. The moment your payment is confirmed, Pro is activated on your CtrlDogma account — there is no waiting period, no shipment, and nothing to physically deliver. If your payment succeeds but Pro does not appear on your account within a few minutes, contact us and we will resolve it.

Cancellation

Pro does not auto-renew. Each purchase is a single payment covering a fixed period, so there is no recurring billing to cancel and no risk of an unexpected future charge. When the period ends, Pro simply lapses and your account returns to the free tier. You may buy another period at any time — buying before your current period ends extends it rather than replacing it, so no paid time is ever lost.

Refunds — 7-day window

If Pro isn't right for you, you can request a full refund within 7 days of your payment. No explanation is required. Refunds are issued for the amount actually paid (after any discount code applied at checkout).

After 7 days, payments are non-refundable, except in the billing-error cases described below.

How to request a refund

Email support@ctrldogma.com from the email address on your CtrlDogma account, including:

  • the email address registered on your account, and
  • your payment or order reference, if you have it (it appears on your Razorpay receipt).

We aim to acknowledge refund requests within 2 business days.

How refunds are processed

Approved refunds are returned to the original payment method through Razorpay, our payment processor. Once issued, the amount typically reaches your account within 5–7 business days, depending on your bank or card issuer. We cannot refund to a different account or method than the one used for the original payment.

What happens to your access

When a refund is issued, Pro access ends immediately. Specifically:

  • Pro problems become locked again, and GitHub Sync returns to the free-tier limit.
  • Solutions already synced to your GitHub repository are not deleted — those files are yours and remain in your repository.
  • Your solved problems, progress, track completions and CD Score are unaffected. Solving was never part of the paid tier.
  • Any certificate claimed under the refunded subscription may be revoked, since the subscription that issued it was returned. A revoked certificate's public page states clearly that it is no longer valid.

Billing errors

Duplicate charges, amounts charged that don't match the advertised price, and payments taken where Pro was never activated are refunded in full regardless of the 7-day window. Contact us and we will correct it.

Comp and coupon access

Pro granted through a free coupon code or a complimentary grant involves no payment and therefore has nothing to refund. Where a discount code reduced the price, any refund covers the discounted amount actually charged.

Abuse

We may decline a refund, or revoke Pro without one, where an account has breached our Terms of Service — for example, submission-integrity violations or repeated purchase-and-refund cycles.

Changes to this policy

We may update this policy as the product evolves. The terms that apply to your purchase are the ones published on this page at the time you paid. Material changes will be reflected here with an updated date at the top.

Contact

Questions about billing or refunds: support@ctrldogma.com, or see our Contact page.